SecureAnywhere Mobile - Help

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Contacting Webroot and using Support options

If you have questions or need assistance, connect to the Webroot Security for Android forum at:

forums.webroot.com

Threat Analysis

If you are experiencing threat-related problems, you can collect log data and send it to a forum moderator for analysis:

1. From the main SecureAnywhere Mobile panel, press your mobile device's Menu button.
2. In the Settings panel, tap General Settings.
3. Tap Support Options.
4. Tap Collect and mail logs.
5. Contact a forum moderator at forums.webroot.com for an email address where you can send the log file.

Force License Check

SecureAnywhere Mobile checks for changes to your subscription status every 24 hours. If you changed your subscription and want to refresh the license status immediately, do the following:

1. From the main SecureAnywhere Mobile panel, press your mobile device's Menu button.
2. In the Settings panel, tap General Settings.
3. Tap Support Options.
4. Tap Force license check.

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